our policies

Booking: to reserve your date you must pay a non-refundable $500 dollar deposit.  We prefer at least 4 weeks notice for events of 25-40 guest, 6 weeks for 50-75 guest and 10 weeks for 100 or more guests. We offer “rush services” for a little extra and you will be informed of this fee at the time of booking. The rush fee is to accommodate shipping charges of our customized items.

 

Payment: We accept personal checks, cash, Zelle and credit cards via PayPal. If you choose to use PayPal as a payment method a 3% charge may be added by them.  To reserve your event date, we require a non-refundable deposit of $500 which will be added to your final balance. We try our best to work on a payment plan option for the remaining balance after deposit is made. Payments must be made on time as we need to prepare and order a lot of details in advance. When you miss payments you are affecting our capacities of bringing you the exceptional service you hired us for. We DO NOT accept monies due on the day of the scheduled event, and if the balance is not received prior to the party date we reserve the right to cancel your event.

 

Cancellations: If you must cancel your event for any reason your deposits and payments are non-refundable, however, if you need to reschedule, we will gladly offer an alternative date for your consideration within the next 60 days out of original date based on our availability. Please be advised, if new invitations, food or beverages are needed there will be an additional charge. All cancelations must be signed by all parties involved.

 

Delivery: All our packages include delivery within the 20 miles radius of 78626 zip code at no additional charge.  Locations outside of this area will be assessed a travel and transport fee depending on the distance.

 

Venues: In the event that you choose a hotel, clubhouse or other public local, please be advised that you are responsible for all fees, permits, rentals, etc. that may be required to execute your event. We do not bring tables and chairs into hotels, therefore, table and chair rental may need to be arranged. This is determined on a case by case basis. We can make these arrangements for you and will bill you for any incremental charges.

 

Vendors: Please provide a list of additional vendors you may have hired to provide services before, during and after our event.  Our parties are fully scheduled and may require modification if there is a conflict.

 

Liability: Glitter Poppy and its owners/employees assume no responsibility or liability for accidents, allergies relating to food items, clothing or make-up, injuries to party guests or property damage.  As professional event planners, we can assure you we will provide a safe and entertaining environment for your guests and will treat your space like it is our own.

 

Allergies: It is very important for you to inquire whether any of your guests have a food allergy. Glitter Poppy is not responsible for allergic reactions or any other medical reaction stemming from the menu, wearing of costumes, or any activity took place before, during or after the party. In the case of liability and/or financial remuneration due to the aforementioned, the responsibility lies strictly with the client.

 

Alcohol: Glitter Poppy is not responsible for the provision and/or distribution of alcoholic beverages at any party.  Should the client wish to provide alcohol beverages, the client will be solely responsible for guest welfare.  If a guest becomes too much of a distraction, he or she will be asked to leave.  We expect our client’s full cooperation.  Again, this will only help us to provide the best party experience possible.

 

Photography: Glitter Poppy reserves the right to use photographs taken at your event in any and all promotional media, whether now known or hereafter existing, controlled by Glitter Poppy, in perpetuity and for other use by Glitter Poppy. As a host of a Glitter Poppy Event, you agree that you will make no monetary or other claims against Glitter poppy for the use of any photographs taken of your child (or children), your home and your guests.

 

Damages: any blatantly willful destruction of property belonging to Glitter Poppy will be billed to the client. The client must pay during the next 30 days.

 

We kindly ask for your full cooperation when it comes to our services and policies, after all, we are working together to deliver an unforgettable time!

 

Please provide us with a space to park in your driveway or in front of your home to make our unload as seamless as possible.

 

We require that you provide a smoke-free environment.

 

Please keep any pets clear from the event area.