frequently ASKED QUESTIONS

What types of events do you plan?

​Glitter Poppy works any type of event! We do birthdays for all ages, baby showers, engagement parties, bridal showers, weddings, graduations, cocktail parties, anniversaries, retirement parties, family reunions, holiday parties, christenings, house warming parties and many more. You name it we do it!

 

What locations do you serve?

Glitter Poppy offers services in the North Austin area, including Georgetown, Round Rock, Cedar Park, Hutto, Jarell, Pflugerville, and Florence.  We will travel to locations within 20 miles of the 78626 zip code at no additional charge.  Locations outside of this area will be assessed a travel and transport fee depending on the distance.

 

Do you have a party location?

Glitter Poppy brings the party to you! We will coordinate the event at your location of your choosing. It could be your home, community clubhouse, country club, office, banquet hall, hotel or any place you prefer.  Please note, the venue cost is not included in the party package pricing and Glitter Poppy is not responsible for the procurement of a location or payment of any rental fees.

 

How far in advance should I book my event?

Well, if you have a specific date in mind, we suggest that you please book it! If you are unsure as to the style or theme, you might want to reserve your date with a non-refundable deposit of $500 and decide the details when you are ready.  We can book a year in advance as date fill up fast. If you book in less than 4 weeks a rush fee will be applied and you will be informed of this fee at the time of booking. The rush fee is to accommodate shipping charges of our customized items.

 

​What form of payment do you accept?

We accept personal checks, cash, Zelle and credit cards via PayPal. If you choose to use PayPal as a payment method a 3% charge may be added by them.  To reserve your event date, we require a non-refundable deposit of $500 which will be added to your final balance. We try our best to work on a payment plan option for the remaining balance after deposit is made. Payments must be made on time as we need to prepare and order a lot of details in advance. When you miss payments you are affecting our capacities of bringing you the exceptional service you hired us for. We DO NOT accept monies due on the day of the scheduled event, and if the balance is not received prior to the party date we reserve the right to cancel your event.

 

What’s the Cancellation Policy?

If you must cancel your event for any reason your deposits and payments are non-refundable, however, if you need to reschedule, we will gladly offer an alternative date for your consideration within the next 60 days out of original date based on our availability. Please be advised, if new invitations, food or beverages are needed there will be an additional charge.

 

I want to rent a venue, can you do the rest?

We are happy to execute your event at the location of your choosing. However, in the event that you choose a hotel, clubhouse or other public local, please be advised that you are responsible for all fees, permits, rentals, etc. that may be required to execute your event. We do not bring tables and chairs into hotels, therefore, table and chair rental may need to be arranged. This is determined on a case by case basis. We can make these arrangements for you and will bill you for any incremental charges.

 

May I hold a party in my backyard?

​After several encounters with Texas weather the day of an event, we have decided that we are NOT doing anymore outdoors events unless a completely closed indoor area is available on site to bring the event inside if needed. If you need a venue, we would gladly help you find one. Please understand that we work very hard not only on set-up day but weeks before the event so every detail is impeccable for you, and weather factors like wind, rain, and temperature affect our final design. We will do our very best to accommodate you but an on-site plan B option needs to be available.

 

How do you handle inclement weather or illness?

In the event of severe weather or unforeseen circumstances/illness, Glitter Poppy reserves the right to reschedule your party. If you choose to cancel the party due to severe weather or illness, please remember that your deposit and payments are non-refundable. We will gladly work with you to reschedule your party If an event must be canceled. The event can be rescheduled within 60 days of the original date based on our availability. Please be advised, if new invitations, food or beverages are needed there will be an additional charge. Most parties can go on as scheduled indoors (if it is a rainy day), as we recommend having a backup plan for outdoor parties.

 

What do I need to do to prepare for my event?

Prior to our arrival, please clear space in order for us to have ample room to set up our tables, chairs/benches, etc.  We cannot move a client’s furniture to make room for our decoration items, so please be prepared for us to set up as soon as we arrive. Please keep any pets clear from the party area. Please allow ample space in the driveway or in front of your location for us to park and unload. We will be carrying many heavy items. If your venue has a parking fee Glitter Poppy will submit parking receipts for reimbursement. Please provide a smoke-free environment. Please be mindful that we need a couple of uninterrupted hours (depending on the size of the event) to set up and to make sure your event is as polished and perfect as possible. We appreciate your redirecting all children and guests away from the set-up area.

 

The party ended, what happens next?

After the party ends breakdown begins. It requires an hour and starts immediately at the scheduled contracted time of your event. If you wish to continue your event after our service is complete, we request that you move your guests to a separate area while we break down. In the event that we are not able to break down your event on time, you will be charged an additional fee of $75 per hour. Your cooperation in this matter is greatly appreciated.

 

How do you handle Allergies and Special Diets?

It is very important for you to inquire whether any of your guests have a food allergy. If a guest has food allergies, we recommend that you or the child’s parent provide alternative treats for the child. Glitter Poppy is not responsible for allergic reactions or any other medical reaction stemming from the menu, wearing of costumes, or any activity took place before, during or after the party. In the case of liability and/or financial remuneration due to the aforementioned, the responsibility lies strictly with the client.

 

I have a bigger party than suggested on your packages, can you still plan it for me?

We sure can, that will be considered a Custom parties which will be charged on a per person basis based upon the final headcount.  For example, if costs total $25 per person and the final guest list is 50 people; the total cost is $1250. Just make sure to book it with time so we can provide you the best experience possible.

 

Will I be charged for guest who RSVP but does not attend the party?

Please remember that we charge according to the final guest count that you provide, not the number of guests who attends. When it comes to the kids only packages many of our items are personalized so it is important that your guest list is accurate. If you have children show up that are not on your final headcount, we will do our best to include them but cannot guarantee that they will receive cupcakes or favors. That’s why we ask for the most accurate possible headcount for your event.

 

When is the final headcount/guest list due?

Final headcount must be given 3 weeks before event day. We will contact you at your event to confirm your final guest count.  This will be the number we use to determine the appropriate quantities for seating, linens, decorations, costumes, favors, and crafts (if applicable).  Please note that some guests may not attend the party, even if they RSVP “yes” in advance.  We realize how frustrating this is but Glitter Poppy will charge based on the final guest count you provide, and not the number of guests who actually attend. We want to make everything special, so an accurate guest count is of utmost importance.  If you have guests show up that are not on your final guest count, we will do our best to include them although we cannot guarantee this accommodation. Siblings should be included in the final headcount.

 

How do you handle damage to decor, costumes, etc.?

We completely understand that accidents can happen, however, the blatantly willful destruction of property belonging to Glitter Poppy will be billed to the client.