frequently ASKED QUESTIONS

What types of events do you plan?

​Glitter Poppy works any type of event! We do birthdays for all ages, baby showers, engagement parties, bridal showers, weddings, graduations, cocktail parties, anniversaries, retirement parties, family reunions, holiday parties, christenings, house warming parties and many more. You name it we do it!

 

What locations do you serve?

Glitter Poppy offers services in the North Austin area, including: Georgetown, Round Rock, Cedar Park, Hutto, Jarell, Pflugerville and Florence.  We will travel to locations within 20 miles of the 78626 zip code at no additional charge.  Locations outside of this area will be assessed a travel and transport fee of $50.

 

Do you have a party location?

Glitter Poppy brings the party to you! We will coordinate the event at your location of your choosing. It could be your home, community clubhouse, country club, office, banquet hall, hotel or any place you prefer.  Please note, the venue cost is not included in the party package pricing and Glitter Poppy is not responsible for the procurement of a location or payment of any rental fees.

 

How far in advance should I book my event?

Well, if you have a specific date in mind, we suggest that you please book it! If you are unsure as to the style or theme, you might want to reserve your date with a non-refundable deposit of $200 and decide the details when you are ready.  We prefer at least 4 weeks notice for smaller parties of 25-40 guest, 6 weeks for 50-75 guest and 10 weeks for 100 or more guests. We offer “rush services” for additional charges and you will be informed of this fee at the time of booking .The rush fee is to accommodate shipping charges of our customized items.

 

​What form of payment do you accept?

We accept personal checks, cash, and credit cards via PayPal.  To reserve your event date, we require a non-refundable deposit of $200 which will be added to your final balance. We require 50% payment of the remaining balance once you have approved your customized party invitation (if applicable). The remaining balance is due 14 days prior to your event date and is based upon your final headcount. We DO NOT accept monies due on the day of the scheduled event, and if the balance is not received prior to the party date we reserve the right to cancel your event. If an event must be cancelled, the deposits and payments are non-refundable but the event can be rescheduled within 60 days of the original date based on our availability.

 

What’s the Cancellation Policy?

If you must cancel your event for any reason your deposits and payments are non-refundable, however, if you need to reschedule, we will gladly offer an alternative date for your consideration within the next 60 days out of original date based on our availability. Please be advised, if new invitations, food or beverages are needed there will be an additional charge.

 

I want to rent a venue, can you do the rest?

We are happy to execute your event at the location of your choosing. However, in the event that you choose a hotel, clubhouse or other public local, please be advised that you are responsible for all fees, permits, rentals, etc. that may be required to execute your event. We do not bring tables and chairs into hotels therefore table and chair rental may need to be arranged. This is determined on a case by case basis. We can make these arrangements for you and will bill you for any incremental charges.

 

May I hold a party in my backyard?

​If that is your desired location, we will do our very best to accommodate you. If the weather is nice, you may take the party outdoors to a clean, non-greasy, non-dirt area such as a patio or deck. We will need a shady or covered area to set up. We reserve the right to determine if the outdoor area is suitable for our equipment. The table and chairs must be protected by a covered patio, shady tree or tent, and the temperature must not exceed 80 degrees.  It gets hot here in Texas and we want our guests to enjoy themselves without being distracted by the heat, bugs or other unforeseen outdoor distractions. Glitter Poppy will not be responsible for providing or applying sunscreen or bug spray.  The yard must be grassy and free of thorny bushes, mud or standing water. We request that you do not water your lawn the day prior to the party or the morning of the party to protect the linens, costumes, etc.

 

How do you handle inclement weather or illness?

In the event of severe weather or unforeseen circumstances/illness, Glitter Poppy reserves the right to reschedule your party. If you choose to cancel the party due to severe weather or illness, please remember that your deposit and payments are non-refundable. We will gladly work with you to reschedule your party If an event must be cancelled. The event can be rescheduled within 30 days of the original date based on our availability. Please be advised, if new invitations, food or beverages are needed there will be an additional charge. Most parties can go on as scheduled indoors (if it is a rainy day), as we recommend having a backup plan for outdoor parties.

 

What do I need to do to prepare for my event?

Prior to our arrival, please clear a space in order for us to have ample room to set up our tables, chairs/benches, etc.  We cannot move a client’s furniture to make room for our decoration items, so please be prepared for us to set up as soon as we arrive. Please keep any pets clear from the party area. Please allow ample space in the driveway or in front of your location for us to park and unload. We will be carrying many heavy items. If your venue has a parking fee Glitter Poppy will submit parking receipts for reimbursement. Please provide a smoke-free environment. Please be mindful that we need a couple of uninterrupted hours (depending on the size of the event) to set up and to make sure your event is as polished and perfect as possible. We appreciate your redirecting all children and guests away from the set-up area.

 

What are the space requirements for your décor?

For those events hosted in your home, we request a cleared out area. We need at least a 12’x12’ space to accommodate our table setting and an 8’x8’ space for dress-up and crafts (if applicable to your event). We do not move furniture and request that the area be cleared out prior to our arrival. We bring many large and heavy items to create a magical event. The party package includes delivery, set-up and breakdown at street level. Basements and upper floor locations will incur an additional set-up fee. If the set-up of your party is in a space that will require additional time to set-up due to distance from available parking, staircases/basements, or any other unique configurations, you will be assessed an additional fee of $75 per hour for the additional time/labor required. This fee will be assessed during the pre-party consultation.

 

How long do kids only Birthday parties last?

The party time will be listed on your invitation. The time will be enough to accommodate time for guest arrival/departure, birthday cake/other snacks, games or activities,  and gifts (should you choose to open them during the party).  Additional time may be added if preferred for an additional cost. Glitter Poppy will arrive 2 to 3 hours before the scheduled party time to decorate and set up.  We will require 1 hour breakdown time after the party.   It is imperative that all events begin and end on time!  We can sometimes have more than one event in a day, and it is important that we stay on schedule.  Breakdown will begin precisely at the end time stated on your invitation.  Should you wish to continue the party, we will request that you move to another area of the venue to allow for us to handle the breakdown safely and efficiently.  In the event that we are not able to breakdown your event on time, you will be charged an additional fee $75 per hour.

 

What happens if guests are late?

We suggest that the guests arrive no more than 10 minutes prior to the event time listed on the invitation. We will have a themed “waiting” area for your guests to get acquainted with their surroundings and the event theme.

We cannot accommodate parties that last longer than the hours stated on the invitation and we will not extend your event because of late arrivals. It is the client’s responsibility to communicate the party timeline to the guests if you believe this will be an issue. This is necessary to ensure the least amount of disruption to the party timeline, and your understanding is appreciated.

 

The party ended, what happens next?

After the party ends breakdown begins. It requires an hour and starts immediately at the scheduled contracted time of your event. If you wish to continue your event after our service is complete, we request that you move your guests to a separate area while we break down. In the event that we are not able to break down your event on time, you will be charged an additional fee of $75 per hour. Your cooperation in this matter is greatly appreciated.

 

How do you handle Allergies and Special Diets?

It is very important for you to inquire whether any of your guests have a food allergy. If a guest has food allergies, we recommend that you or the child’s parent provide an alternative treat for the child. Glitter Poppy is not responsible for allergic reactions or any other medical reaction stemming from the menu, wearing of costumes, or any activity taken place before, during or after the party. In the case of liability and/or financial remuneration due to the aforementioned, the responsibility lies strictly with the client.

 

I have a bigger party than suggested on your packages, can you still plan it for me?

We sure can, that will be considered a Custom parties which will be charged on a per person basis based upon the final headcount.  For example, if costs total $25 per person and the final guest list is 50 people; the total cost is $1250. Just make sure to book it with time so we can provide you the best experience possible.

 

Will I be charged for guest who RSVP but do not attend the party?

Please remember that we charge according to the final guest count that you provide, not the number of guest who attend. When it comes to the kids only packages many of our items are personalized so it is important that your guest list is accurate. If you have children show up that are not on your final headcount, we will do our best to include them but cannot guarantee that they will receive cupcakes or favors. That’s why we ask for the most accurate possible headcount for your event.

 

When is the final headcount/guest list due?

We will contact you seven (7) days prior to your event to confirm your final guest count.  This will be the number we use to determine the appropriate quantities for seating, linens, costumes, favors, and crafts (if applicable).  Please note that some guests may not attend the party, even if they RSVP “yes” in advance.  We realize how frustrating this is but Glitter Poppy will charge based on the final guest count you provide, and not the number of guests who actually attend. We want to make everything  special, so an accurate guest count is of utmost importance.  If you have children show up that are not on your final guest count, we will do our best to include them although we cannot guarantee this accommodation. Siblings should be included in final headcount.

 

How do you handle damage to decor, costumes, etc.?

We completely understand that accidents can happen, however the blatantly willful destruction of property belonging to Glitter Poppy will be billed to the client.